User Agreement
By placing an order with our company, either through this website, over the phone, or through the mail you are accepting the conditions of our Return Policy, Order Cancellation Policy and Shipping Policy below.
Return Policy:
Within 30 days of receipt of your shipment, you may return any UNOPENED product for a refund as long as the product is in resaleable condition. In order to return your product you must first contact us and receive a Return Authorization Number for your return and your refund to be issued! We are not responsible for any returned items that do not have pre-authorization and no Return Authorization Number nor those that are not received by us. You are responsible for receipt confirmation on all returns. The original Shipping & Handling for the order is NOT refundable for post shipping refunds, only pre-shipping refunds. Please note that there is also a 15% re-stocking fee on any preauthorized returns and 25% on any non-authorized returns received in unopened and resaleable condition.
Order Cancellations:
If you decide to cancel an order prior to the order being shipped out, a 10% processing fee with a minimum of $10 will be deducted from the total refund amount. If your order has already been shipped out at the time you make the cancellation, the standard Return Policy mentioned above will apply.
Shipping Policy:
We attempt to ship all orders within two business days excluding Saturday and Sunday. We try to keep as many products as possible in stock. Due to a heavy demand for a particular product, we might not have it in stock or the manufacturer may not be able to make it fast enough. This will result in a slightly longer total shipping time. Shipping rates are posted on the website and vary between $25.00 & $40.00 depending on 1st Class vs. Priority Mail, quantity of bottles ordered and country destination.
U.S. Orders typically arrive in 2 to 10 business days.
International Orders usually take 10 to 14 business days to arrive and is for items we have in stock when ordered and provided no problems occur with your local customs office. We are not responsible or liable for any problems that result at your local customs office, any customs duties, taxes or any additional fee the local carrier in your country may charge. No refunds are given for items seized at your local customs office. Our international shipping prices reflect the base shipping charge not including customs duties, taxes and country specific fees. Our fees ONLY reflect the cost for us to ship your order to your country.
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